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Policies

Smoking
Here at Tranquillity Hill we do not permit smoking within our guest rooms or within enclosed public areas; there are ample outdoor areas throughout the property. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

Parking and Vehicles
Parking is available on site and is free of charge. Whilst every care is taken, we accept no responsibility for any theft or damages to vehicles that may occur while moving or parked on our premises.

Small Pets and Dogs
We recognise that pets are like family and are welcome. We have a limited number of rooms that are suitable for guests travelling with pets; please see our Reservations page for current rates. Pets must be kept on a leash when in the hotel or on hotel grounds.

Special Assistance
We aim to do our best to accommodate guests with a disability. We have a limited number of wheelchair accessible guest rooms with showers. Most common areas of the hotel are also accessible by wheelchair. Should you require special assistance of any kind, please let us know in advance so that we can assure that your visit is hassle-free and memorable.

Communications and Privacy
If you contact us by email, fax, standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission.

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please see our Reservations page for current rates for additional guests.

Group Bookings
If guests requiring five or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

Environmental Policy
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of the courts of Costa Rica.

Changes to Hotel Policies
These Hotel Policies are subject to change without notice – latest update December 2008 .
 

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